Complaints Policies

Acorn Multi Academy Trust aims to treat all complainants with respect and to deal with complaints as quickly, sympathetically and effectively as possible.

We try to resolve concerns or complaints by informal means wherever possible. Where this is not possible, formal procedures will be followed. The Complaints Procedure below explains the different complaint stages and timelines. 

Complaints Policy & Procedure

Managing Serial Complaints or Unreasonable Behaviour Policy

Complaints against Governors or Directors Policy & Procedure